Terms of Service. Information subject to change. Last Updated June 26th, 2021
The following text was generated by text scanning software automatically and may contain errors. To see the original PDF you may download the file below. By ordering from Sun Splash you agree to the following terms. These terms are also available on the back of your physical hard copy write up which may be requested at any time via email request.
Absolute minimum for screen printing/embroidery is 12 pieces, per style, per ink/thread sequence. Less than minimum is not available.
Quantity breaks allowed for one continuous run of same item, placement etc.
Phone orders will be accepted at customer's risk. Any changes made fo order are customer's risk when not in writing. Emailed or faxed
orders are accepted and recommended.
Changes made to order/artwork will have reassigned due date from date of change. Orders are scheduled seven to ten working days.
Normal production time begins from date of receipt of deposit. Production time will increase dependent upon art creation and approval.
No artwork, typesetting, samples or merchandise materials will be completed/ ordered or scheduled without a secured signed order.
Proofs are available with secured orders only. Check spelling, placement etc. before signing your approval.
Screen print color production proofs are available; screen charge + piece price of garment + $35.00 fee. Completion date scheduled from
date of approval of production sample.
Rush orders are available. Sun Splash must be contacted for information on additional rush fee.
Screens are the property of Sun Splash and will NOT be given to customer. Film positives are the property of Sun Splash and will NOT be
given to customer unless these items were provided to Sun Splash at time of order. There are no screen charges/digitizing fees if exact reorders are placed. New set up fees apply after a three year period with or without changes.
Sun Splash will NOT be held responsible for goods left over thirty days.
Submit clean black and white line art, camera ready, color separated. Artwork will not be started until order is in place and deposit is
paid & a $35 none refundable art charge is paid. Artwork will not be returned unless specified and paid in full. Exact color match is not guaranteed. We mix colors as close as possible to PMS shades & make every attempt to achieve a match. There is additional charges to specialty inks such as glow in the dark, metallic colors, reflective and puff.
Files accepted: Adobe Illustrator/Photo Shop. EPS. Colors must be pathed and all fonts included with disk. PDF files are generally
usable. Any file received outside these perimeters is not considered usable artwork therefore additional fees for art time are applicable. Art fees apply if ANY time is needed to work with your file; $35.00 minimum fee will apply after first fifteen minutes.
Art time is the PROCESS TIME used to create your logo or layout for the purpose of embellishment. There is a $45.00 fee for
any copy of artwork created by Sun Splash, regardless if you have already paid for art time. Format of artwork will be supplied in the format used for embellishment purposes. Copies of artwork is generally available within 5 working days. No copies of artwork will be given without payment in full for art time, creation etc.
Sun Splash is not responsible for spelling, punctuation, color assignments or size of artwork when provided by customer or customer's
Embroidery Tape fee is the PROCESS TIME used to create your logo in an embroidered format. A copy of your tape fee is available upon
request. In certain cases a fee may apply.
Garment colors may vary from dye lot to dye lot. Exact matching of garment colors on reorders or degree of colorfastness, shrinkage is not guaranteed. Sun Splash will not guarantee fit or shrinkage of any manufactured product.
We recommend laundering all apparel in cold water with a mild detergent and line drying. Placing embellished garments in the dryer is not recommended. Do not directly iron an embellished garment.
Sun Splash is NOT responsible for care or durability of manufactured garments. Never commercial launder or dry clean an embellished garment. Specifications of finished garments may vary due to the nature of knitted fabrics.
Sun Splash will not replace, refund or repair customer supplied materials.